Customer Support

We Get By With A Little Help From Our Friends

When it comes to pet odors and stains, we all run into the occasional problem that's a little tougher than expected. That’s where we come in.
Below you will find loads of helpful information and links to our support team to make sure you resolve your issue as quickly as possible.

Contact Customer Support

Still need help? Contact our customer support team.

Monday - Friday
9am - 5pm MST

support@uniquemm.com
(866) 662-4513

Cleaning With Spuds and Fry

Click on the options below to get instructions for cleaning different surfaces.

Carpet

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Test for color fastness by applying on a hidden area.
  3. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  4. Do not cover. Allow the treated area to dry naturally. Repeat as necessary. Fragrance will dissipate over time.

Fabric

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Test for color fastness by applying on a hidden area.
  3. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  4. For old or stubborn stains, agitate the area to work Stink + Stain Eliminator into the fibers. There is no need to wipe or rinse the treated area after application.
  5. If the fabric is very thick or covers padding, like a pillow, pet bed, or mattress pad, cover the treated area with a damp towel and allow it to dry naturally. Fragrance will dissipate over time.

Mattress or Pet Bed

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  3. Agitate the area and push down firmly to work Stink + Stain Eliminator into the padding. For old or stubborn stains, scrub the area with a damp towel and then re-spray with Stink + Stain Eliminator.
  4. Cover the treated area with a damp towel and allow it to dry naturally. Fragrance will dissipate over time.

Tile and Grout

  1. Pick up or wipe away as much of the waste or stain as possible using a paper towel.
  2. Spray Stink + Stain Eliminator onto the affected area, being especially generous in applying to areas of grout.
  3. Leave the area wet for at least one minute.
  4. Wipe the tile dry using a clean towel or cloth and allow the grout to air dry naturally.

Wood Floors

  1. Pick up or wipe away as much of the waste or stain as possible using a paper towel.
  2. Spray Stink + Stain Eliminator onto the affected area. Be sure to apply to seams and edges where urine or waste may have accumulated.
  3. Leave the area wet for 3 to 5 minutes.
  4. Wipe dry using a clean towel or cloth.

Linoleum or Vinyl Flooring

  1. Pick up or wipe away as much of the waste or stain as possible using a paper towel.
  2. Spray Stink + Stain Eliminator generously onto the affected area.
  3. For old or stubborn stains, leave the area wet for at least one minute.
  4. Wipe dry using a clean towel or cloth.

LVP or Wood Laminate Flooring

  1. Although LVP and wood laminate flooring is water-resistant, excess moisture in seams can cause the flooring to buckle. It’s essential to wipe away any spills or messes as quickly as possible.
  2. After the spill or mess is wiped away, spray Stink + Stain Eliminator on the stain.
  3. Wipe clean with a lightly dampened cloth. It is not necessary to rinse.
  4. Repeat as necessary.

Marble

  1. Because marble is porous, it’s essential to wipe away any spills or messes as quickly as possible.
  2. After the spill or mess is wiped away, spray Stink + Stain Eliminator on the stain.
  3. Do not wipe. Cover the area with a damp paper towel and allow it to dry naturally.
  4. Repeat as necessary. Fragrance will dissipate over time.

Microfiber

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Test for color fastness by applying on a hidden area.
  3. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  4. For old or stubborn stains, agitate the area to work Stink + Stain Eliminator into the fibers. There is no need to wipe or rinse the treated area after application.
  5. If the fabric is very thick or covers padding, like a pillow or pet bed, cover the treated area with a damp towel and allow it to dry naturally. Fragrance will dissipate over time.

Slate

  1. Wipe away as much of the waste or stain as possible before treating.
  2. Spray with Stink + Stain Eliminator. Slate is extremely absorbent, so apply generously, making sure any soiled or stained areas are saturated.
  3. Do not wipe dry. Allow the slate to air dry naturally.

Pet Toys

  1. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  2. Do not cover. Allow the treated area to dry naturally.
  3. Wash the toy in a washing machine using your standard laundry detergent.
  4. If safe to do so, dry in your clothes dryer. Otherwise, hang to dry.

Terrazzo

  1. Because terrazzo is porous, it’s essential to wipe away any spills or messes as quickly as possible. Darker spills and messes will permanently stain terrazzo.
  2. After the spill or mess is wiped away, spray Stink + Stain Eliminator on the stain.
  3. Allow Stink + Stain Eliminator to sit for 5 minutes before wiping. While terrazzo may feel dry to the touch, it will take several hours to be completely dry.
  4. Repeat as necessary. Fragrance will dissipate over time.

Raffia, Jute, and Natural Fiber Rugs

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Test for color fastness by applying on a hidden area.
  3. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  4. Use a damp cloth to work Stink + Stain Eliminator down into the fibers.
  5. Do not cover. Allow the treated area to dry. If preferred, you may use a fan to speed up the drying process.
  6. Repeat as necessary. Fragrance will dissipate over time.

Wool

  1. Remove as much of the waste or stain as possible by absorbing with a towel.
  2. Test for color fastness by applying on a hidden area.
  3. Apply a generous amount of Stink + Stain Eliminator directly onto the affected area.
  4. For old or stubborn stains, agitate the area to work Stink + Stain Eliminator into the fibers. There is no need to wipe or rinse the treated area after application.
  5. Allow to dry naturally.

Concrete

  1. Wipe away as much of the waste or stain as possible before treating.
  2. Spray with Stink + Stain Eliminator. Concrete is extremely absorbent, so apply generously, making sure any soiled or stained areas are saturated.
  3. Do not wipe dry.
  4. If the odor or stain persists after 20 minutes, repeat.
  5. It is not necessary to rinse after using Stink + Stain Eliminator. However, if a watermark is present after treating, rinse or wipe with a wet cloth to remove it.

Unfinished Drywall

  1. Wipe away as much of the waste or stain as possible before treating.
  2. Spray with Stink + Stain Eliminator. Unfinished drywall is extremely absorbent, so apply generously, making sure any soiled or stained areas are saturated.
  3. Allow the drywall to air dry naturally.